bte88 Privacy Policy

1. Who We Are

bte88 ("we", "us", "our") operates the online gaming platform accessible at https://bte88.net (the "Platform"). bte88 is committed to protecting the personal data of all users, including Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines. This Privacy Policy applies to all personal information collected through the bte88 Platform, including via our website, mobile interface, customer support channels, and any related services.

By registering an account or otherwise using the bte88 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Information We Collect

bte88 collects personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of information we collect include:

• Registration data: Full name, date of birth, nationality, residential address, email address, and mobile number provided when you create a bte88 account.
• Identity verification data: Copies of government-issued Philippine identification documents (e.g., passport, driver's license, SSS ID, PhilHealth ID, UMID) submitted for KYC verification purposes.
• Financial data: Payment method details, transaction history, deposit and withdrawal records, and GCash or PayMaya account references used in connection with your bte88 account.
• Gaming activity data: Game history, wagering records, session duration, bonus usage, and responsible gaming tool settings associated with your bte88 account.
• Technical data: IP address, device type, browser type and version, operating system, referring URLs, and session identifiers collected automatically when you access the bte88 Platform.
• Communications data: Records of your interactions with bte88 customer support, including live chat transcripts, emails, and any feedback or complaints submitted.
• Marketing preferences: Your opt-in or opt-out status for bte88 promotional communications, including SMS, email, and push notifications.

3. How We Use Your Information

bte88 uses the personal information we collect for the following purposes:

• Account management: To create, maintain, and administer your bte88 account, including processing deposits and withdrawals in Philippine Peso (₱ PHP).
• Identity verification and compliance: To verify your identity, confirm your age (21+), and comply with applicable Philippine anti-money laundering (AML) and know-your-customer (KYC) obligations.
• Service delivery: To provide you with access to bte88 games, promotions, bonuses, and customer support services.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account abuse, and other illegal or prohibited activities on the bte88 Platform.
• Responsible gaming: To monitor gaming patterns, enforce responsible gaming limits, and identify players who may require support or intervention.
• Marketing and communications: To send you promotional offers, bte88 news, and personalised recommendations where you have consented to receive such communications.
• Legal compliance: To comply with applicable Philippine laws, regulations, and lawful requests from regulatory authorities.
• Platform improvement: To analyse usage patterns, conduct research, and improve the features, performance, and security of the bte88 Platform.

4. Legal Basis for Processing

bte88 processes your personal data on the following legal bases under the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and other applicable data protection laws:

• Contractual necessity: Processing is necessary to perform the contract between you and bte88, including providing gaming services and processing financial transactions.
• Legal obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, KYC requirements, and gaming regulatory obligations.
• Legitimate interests: Processing is necessary for bte88's legitimate interests, including fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights.
• Consent: Where required by law, bte88 will obtain your explicit consent before processing your personal data, including for direct marketing communications. You may withdraw consent at any time by contacting bte88 support.

5. Sharing Your Information

bte88 does not sell your personal data to third parties. We may share your information with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, solely to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML compliance service providers engaged to verify your identity and screen for sanctions or politically exposed person (PEP) status.
• Game software providers: Licensed game developers and content providers whose games are offered on the bte88 Platform, to the extent necessary to deliver gaming services.
• Regulatory authorities: Philippine government agencies, including the Philippine Amusement and Gaming Corporation (PAGCOR) and law enforcement authorities, where required by law or lawful order.
• IT and security service providers: Cloud hosting, cybersecurity, and technical support providers engaged by bte88 under strict data processing agreements.

All third parties with whom bte88 shares personal data are required to handle such data in accordance with applicable data protection laws and bte88's data security standards.

6. Cookies & Tracking Technologies

bte88 uses cookies and similar tracking technologies to enhance your experience on the Platform. The types of cookies we use include:

• Essential cookies: Required for the bte88 Platform to function correctly, including maintaining your login session and remembering your language preferences.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the bte88 Platform, helping us improve performance and user experience.
• Functional cookies: Used to remember your preferences and personalise your bte88 experience, such as your preferred game categories or responsible gaming settings.
• Marketing cookies: Used to deliver relevant bte88 promotional content and measure the effectiveness of our marketing campaigns, only where you have consented.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the bte88 Platform.

7. Data Retention

bte88 retains your personal data for as long as your account remains active and for such additional periods as are required by applicable Philippine law or regulatory obligations. In particular:

• Account and KYC data is retained for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations.
• Financial transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity data is retained for a minimum of three (3) years from the date of each gaming session.
• Marketing preference data is retained until you withdraw your consent or request deletion, subject to any overriding legal retention obligations.

Upon expiry of the applicable retention period, bte88 will securely delete or anonymise your personal data in accordance with our data disposal procedures.

8. Your Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable Philippine data protection laws, you have the following rights with respect to your personal data held by bte88:

• Right to be informed: The right to be informed of how your personal data is collected, used, and processed by bte88.
• Right of access: The right to request a copy of the personal data bte88 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data in your bte88 account.
• Right to erasure: The right to request deletion of your personal data, subject to bte88's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact the bte88 Data Protection Officer at: [email protected]

9. Data Security

bte88 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption for all data transmitted between your device and the bte88 Platform, two-factor authentication for account access, regular security audits and penetration testing, strict access controls limiting employee access to personal data on a need-to-know basis, and secure data storage with encrypted backups.

While bte88 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, bte88 will notify you and the National Privacy Commission in accordance with applicable Philippine law.

10. Children's Privacy

The bte88 Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. bte88 does not knowingly collect personal data from individuals under the age of 21. If bte88 becomes aware that personal data has been collected from a person under 21, we will take immediate steps to delete such data and close the associated account. If you believe that a minor has registered on the bte88 Platform, please contact us immediately at [email protected].

11. Changes to This Policy

bte88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. Where changes are material, bte88 will notify you by posting the updated Privacy Policy on the Platform with a revised "Last Updated" date and, where appropriate, by sending a notification to your registered email address. Your continued use of the bte88 Platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or bte88's handling of your personal data, please contact our Data Protection Officer. Our customer support team is available 24/7 via live chat on the bte88 Platform. You may also reach us by email at: [email protected] (plain text – not a clickable link).

For complaints regarding data privacy, you may also contact the National Privacy Commission of the Philippines at their official website or offices.